Dell Case Study

Published: 2021-09-06 14:00:18
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Dell Case Study

« We believe that all our businesses should make money. If a business doesn't make money, if you can't figure out how to make money in that business, you shouldn't be in it »
MichaeL DeLL

ichael Dell, born in February 1965, is the chairman of the Board of Directors and chief executive officer of Dell, the company was founded in 1984 with $1,000 on a simple concept : by selling computer systems directly to customers, they could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. Their evolving business strategy combines their revolutionary direct customer model with new distribution channels to reach commercial customers and individual consumers around the world. In 1992, Mr. Dell became the youngest CEO ever to earn a ranking on the Fortune 500.
In our report, we will try to analyze the crafting and executing strategy of Dell Incorporated, by answering to the following questions :
* What is our assessment of the job M.Dell has done as the company's leader?
* What grade we'd we give him for his leadership of the company?
* What are the elements of Dell's strategy?
* What does a SWOT analysis reveal about the attractiveness of Dell's situation?

What is our assessment of the job Mr. Dell has done as the company's leader?
As the leader of the Company, M. Dell has developed a new style of management based on both technical knowledge and marketing know-how.
He had lot of good marketing ideas that allow the company to be a strong competitor on the I.T. especially in PCs, internet and e-commerce practices.
As he was the youngest CEO, he worked very hard to be able to overpass his weaknesses.
So he became familiar with all parts of the business, he overcame his shyness and learned to control his ego.
He was very clever when he choose to use a social strategy that allow him to motivate people winning their loyalty and respect. He was also considered as a very accessible CEO because he chooses to delegate authority to subordinates.
I think that being a risk taker and meeting customers all over the world was very helpful for the company to be a big competitor in PCs industry.

What are the elements of Dell's strategy?
Dell's executives believe that five tenets were the key to delivering superior customer value:
* A direct relationship is the most efficient path to the customer;
* Allowing customers to purchase custom built products and custom-tailored services is the most effective way to meet customer needs;

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