How Total Quality Management Is Implemented?

Published: 2021-09-15 03:15:10
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How TQM is implemented? Top organizations analyze and establish Total Quality Management (TQM) because it is one of the key management strategies to an organization. These organizations not only collect the information on current trends, cultures, customer satisfaction and peculiarity of the management system but also identify the importance of them and maintain healthy relationship. It identifies the customer demands in orderly way and process the production and services to meet those needs and demands and further it carefully forms teams for the effective improvement efforts on quality of the goods and services. Quality of the TQM is maintained by the highly qualified managers. They manage individually for quality effort through high standard training, master plans and coaching. This type of standardization on management processed daily and affective plan is devised as per the requirement and needs. The status on employee awareness and feedback are provided constantly for the establishment of organization’s recognition. Generally these organizations invest hefty amount on TQM teams rather than on promotions.Five strategies used for developing TQM process according to ASQ are:The TQM element approachThis strategy plays a prominent role in both business and organizational sectors. This method uses the TQM methodologies to improvise quality and was used widely in the early 1980’s because many companies learned the TQM tool techniques. For instance Taguchi methods, quality circles, quality function deployment and statistical process control.The guru approachThis method uses the writings and teachings of the leading quality gurus to determine the deficiencies in organizations. These organizations make suitable remedies for those deficiencies. For instance Managers might work on implementing what they studied from Deming’s 14 points or by attend the Crosby College.The organization model approachIn this method the organizations with TQM leadership role will be visited by many professionals and individuals to analyze methods and reasons for their success. Then they integrate the ideas for development of the innovative organizational model used for their management.  This strategy was used abundantly in the late 1980s and is practically used by the initial recipients of the Malcolm Baldrige National Quality Award.The Japanese total quality approachIn this method organizations explore the implementation methodologies and techniques worked by Deming prize-winning companies. Organizations use this experience to develop a long term master devise for in-house use. For instance Florida Power and Light used this strategy among others to establish TQM and to win the Deming Prize.The award criteria approachIn this approach, organizations uses quality awards like the European Quality Award, the Malcolm Baldrige National Quality Award or Deming Prize as a primary factor to diagnose the areas for improvement. However TQM focuses on certain factors for this approach towards development of organization. PRINCIPLES OF TQM:It is possible to increase customer satisfaction, reduce costs and foster team work for companies through TQM. TQM’s Companies can gain higher profits on sales and investments. Even though the cost of products is high, these companies provide excellent quality services for customers.  Total quality means not only better access to world-wide markets but also greater customer loyalty  and wider recognition of quality brand like APPLE,SAMSUNG,NIKE etc.,

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